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Questions & Answers

Our working (Live Chat For Support) time is 8.00 AM – 5.00 PM,Saturday to thursday (GMT+3).
Support requests sent during weekends or public holidays will be processed on as soon as possible work day.
In some cases, the waiting time can be extended to 48 hours.

Yes, you could. As a result of we have own delivery worker so, we don’t make migration with out delivery company for track orders.


For that you can track your order through contact us in “Live Chat” on BSTORES website or “WhatsApp chat”.

 

You could pay with us as suitable for you from the different options:
Cash on delivery, Kent, or Visa

Usually, order delivered in next day if there is no issues.
Also you can choose “shipping today” option with extra fees, if you want the order delivered in the same day.
Any way, you can know status of order at any time by chat with us in work times.

Yes, you need to that.
When you register with us you will be able to enjoy a lot of benefits through your BSTORES account such as:
• Save a 10% discount for your first order.
• Save your address and card details for faster shopping.
• We can contact you easily if it is important.
• Keep your orders history and see order status.
• Save your address details, email, and phone number.

To create an account, allows you to create an account at the checkout page by selecting New Customer or Click Here.

Changed your mind, and need to change item or color after checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.

You’ll first want to know your order number. log in and choose Your Account from the header right menu. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History. Take the order number and then send it to us by Livechat.


If you need to replace something in your order, please contact us immediately. We usually take action to replace orders within 14 days from delivery, and once the 14 days end without email us about your order, we will be unable to make any changes.

You can request a return or replace Your Orders by sending an email for reasons of return with an image of the product and invoice.
And then we will contact you to return or replace it.


Note: Before returning items on which you’ve saved personal information, such as laptops, cameras, or other electronic devices, erase this information completely.

There’s no order cancellation, so make sure it is definitely what you want to do. Once your order is checkout, it places in the system to processed and shipping.

You can also contact our Help team at LiveChat or WhatsApp to cancel or make changes to your order within 2 hours after checkout action. Depending on demand, we can’t guarantee these requests, but we promise we will try our hardest. We are only able to change or cancel your order if your request is answered before your order is processed.

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